Visitor Tips and Policies

Guidelines and Policies for Visiting the Museum

  • Feel free to look, gaze or examine with your eyes, but please do not touch any works of art—fingerprints leave behind damaging oils. Keep your hands to yourself and be sure to walk carefully so you do not bump something accidentally. 
  • Please stay at least twelve inches away from labels, display cases and gallery wall surfaces to help keep the Museum clean for other guests to enjoy.
  • Leave coats, backpacks and other large bags in your vehicle or at the Front Desk.
  • Only pencils may be used in the galleries; the use of pens and markers is prohibited.
  • No food, drink, gum or smoking in the Museum.
  • Think twice before making or receiving cell phone calls in the Museum—it is a distraction to others.
  • Service animals are permitted in the Museum. Pets are not permitted on the Museum campus. 
  • Feel free to take videos and photos without flash or additional lighting. No photography is permitted in Special Exhibitions unless otherwise noted. Learn more about specific photography policies and permissions.
  • Weapons are not permitted in the Museum (exception: law enforcement officers).
Please note: A visit to the San Antonio Museum of Art or participation in any of the Museum’s programs constitutes an agreement by the participant and/or the parent or guardian to authorize the Museum to photograph or film participants and/or their artwork from time to time, without compensation, for possible use in publicity, website and marketing efforts.

Group Responsibilities and Guidelines

Group Guidelines:

  • Visitors may not touch the works of art. 
  • Stay at least twelve inches away from labels, display cases, and gallery wall surfaces.
  • Food, drinks, gum and smoking are prohibited.
  • Flash photography is prohibited. Learn more about our photography policy.
  • Only pencils may be used in the galleries; the use of pens and markers is prohibited.
  • Leave coats, backpacks and other large bags in your vehicle or at the Front Desk.
  • Please put phones on silent and refrain from answering calls during your visit.
  • The Museum reserves the right to refuse admission to any group or dismiss any group for misconduct.

Chaperone Responsibilities:

  • Chaperones are responsible for the behavior of their group at all times—make sure students understand and observe the guidelines listed above. 
  • One chaperone is required per ten students. Chaperones must be 18 years of age or older.
  • Stay with your assigned group throughout the Museum visit and know where group members are at all times.
  • Avoid side conversations with other students or adults when on a guided or docent-led tour.
  • Attend promptly to any student causing a disruption; if necessary, remove disruptive students from the galleries and leave them at the Front Desk until tour is complete.
  • In case a student becomes ill, attend to the needs of the student. Security staff members can assist with first aid or cleanup procedures.
  • In case of severe weather or a fire emergency, follow instructions given by the security staff.

Before Your Visit:

  • Please review all guidelines and responsibilities with your group prior to your arrival.
  • See Getting Here for directions. Free parking is provided for personal vehicles and buses.
  • Plan to arrive at the Museum fifteen to twenty minutes before your scheduled visit.
  • Upon arrival, check in at the Museum's Front Desk—full payment for admission is due at the time of your arrival.
  • Any group arriving twenty minutes late cannot be guaranteed its scheduled guided tour.
  • If you are going to be late, please notify the Front Desk immediately by calling (210) 978-8100.