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Gift Shop Policies


Shipping rates are calculated during check-out at which time the customer can choose to proceed with the order or not. The method of shipment is typically UPS but we reserve the right to choose the method of shipment (standard or express). Delivery times are not guaranteed and may be impacted by weather, holidays, and other factors.

All orders are shipped within 48 hours Tuesday - Friday 10am - 5pm.


Items must be returned within 30 days of purchase. Please enclose a note stating reason for return along with original receipt. All shipping charges on returned items are non-refundable. If an item is damaged during shipment please save all packing materials and contact us immediately at (210) 978-8140. Please send returned merchandise and receipt to: San Antonio Museum of Art: 200 W Jones Ave, San Antonio, TX 78215.

Alternatively, you can always make a return in person at our gift shop located inside the museum.

Return Exceptions

Some items cannot be returned if they are opened. These include music and software. Merchandise that has been noticeably worn, used, or altered will not be accepted for return or exchange.


If your item is in like new condition, you may exchange it for a different size or color. If there is a manufacturer defect you may also exchange it for a product of the same kind given that we have that item in stock at the time of your request.


Prices are subject to change without notice. Orders may be subject to a state sales tax. If we have an operating entity in the "Ship-To" state, you will be charged sales tax as required by law.

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