Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its
original unused condition to be returned, unless there is a manufacturer
defect. You must return the item within 30 days of your purchase.
1. Please email email@example.com
to request a refund.
2. Mail your returned item to:
San Antonio Museum of Art
200 West Jones Ave.
San Antonio, TX 78215
3. Include in your package a
signed letter stating the reason for your return and a printed copy of your purchase confirmation.
Alternatively, you can always make a return in person at our gift shop located inside the museum.
Some items can not be returned if
they are opened. These include music and software.
Merchandise that has been noticeabley worn,
used, or altered will not be accepted for return or exchange.
There is no restocking fee for a return or exchange. We do not however
refund the original shipping and handling that you paid on the order.
If your item is in like
new condition, you may exchange it for a different size
or color. If there is a manufacturer defect you may also exchange it for a product of the same kind given that we have that item in stock at the time of your request.
All orders are shipped within 48 hours Tuesday - Friday 10am - 5pm.
We use the following carriers to deliver our orders:
The rate charged for the shipping
of your order is based on the weight of your products, and your
location. Before the final checkout page you will be shown what the cost
of shipping will be, and you will have a chance to not place your order
if you decide not to.