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Gift Shop Policies

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email averie.buitron@samuseum.org to request a refund.
2. Mail your returned item to:
     San Antonio Museum of Art
     SAMA Shop
     200 West Jones Ave.
     San Antonio, TX 78215
3. Include in your package a signed letter stating the reason for your return and a printed copy of your purchase confirmation.

Alternatively, you can always make a return in person at our gift shop located inside the museum.

Return Exceptions

Some items can not be returned if they are opened. These include music and software.

Merchandise that has been noticeabley worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

There is no restocking fee for a return or exchange. We do not however refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange it for a different size or color. If there is a manufacturer defect you may also exchange it for a product of the same kind given that we have that item in stock at the time of your request. 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Tuesday - Friday 10am - 5pm.

Carriers

We use the following carriers to deliver our orders:

UPS


Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
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